Q: Why do we need your info?
A: SCDHHS will use the info provided to match your uploaded document(s) with your Medicaid case or application, if you have one, and ensure the documents are processed correctly. We will use the contact info to reach out to you with any questions about the documents.
Q: What if I don’t have the info being requested?
A: You will need to supply the info indicated by the mandatory fields (*) in order to use the document upload web tool. If you do not have this info, you can still mail, fax, or take the documents to your local SCDHHS eligibility office.
Q: What types of files can I upload with the web tool?
A: Each document must be less than 5 MB and be in one of the following formats:
Q: How will I know you received my documents?
A: You will receive a confirmation number once your upload is complete to let you know your documents were received.
Q: Who do I contact if I have questions about this online tool?
A: You can contact the Healthy Connections Member Contact Center at (888) 549-0820 from 8 a.m. to 6 p.m. Monday through Friday. *Days and hours may vary due to state holidays and inclement weather.
Warning! This system contains U.S Government information. By
using this information system, you are consenting to system
monitoring for law enforcement and other purposes. Unauthorized
or improper use of, or access to, this computer system may
subject you to state and federal criminal prosecution and
penalties as well as civil penalties. At any time, the government
may intercept, search, and seize any communication or data
transiting or stored on this information system.
We’ll keep all the information you provide private and secure, as
required by law. To view the Privacy Act Statement, go to SCDHHS.gov.